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In need of help? Please see below a list of FAQ

If you cant find an answer to your query below, please contact us

 

 

User Guides:

Who needs Asbestos Awareness training?
Does the HSE recognise e-learning as a valid format for the delivery of asbestos awareness training?
What is covered in the course?
How long does the course take to complete?
Do I need any pre-qualification to follow this course?
How can I pay for a course credit?
Do I need a PayPal account if I am paying by card?
What are the system requirements for this course? 
What are the software requirements to follow this course?
What form of identity do I need to register with E-learning?
Do I need to fill my full name on the registration page?
I do not have an email address. Can I still register with e-learning?
I have entered my details incorrectly, can I alter them?
What is course credit?
How long are course credits valid?
What do I do if I have forgotten my username or password?
I just started the course, but I cannot see the videos
What do I do if the training videos run slowly?
Whilst watching a training video, I lost the internet connection or my system crashed. Can I re-access the video?
Can I view the videos from previous modules after moving to a new module?
Can I stop and come back to the training videos on another day?
What if I have a question on any module?
How does e-learning assess my asbestos knowledge?
What if I fail to answer all the questions within the allocated time?
How many questions do I need to answer correctly to pass the exam?
What happens if I pass the examination?
What happens if I fail the examination?
Can I leave the exam part way through and continue at a later time?
I downloaded the certificate but I cannot open it?
What if my credit period has expired and I need to get a copy of my certificate?
Unable to find what you are looking for?

Who needs Asbestos Awareness training?
The UK government banned the use of all asbestos containing materials in 1999 therefore any building constructed or refurbished before the year 2000 could contain asbestos.

It is a legal requirement that any person who is liable to disturb asbestos during their day to day work is trained to recognise materials that could contain asbestos and to know what to do if they come across them. It is a legal requirement that every employer MUST ensure that their employees who are liable to come into contact with asbestos have adequate knowledge to identify and prevent working with asbestos containing materials.

Occupations where individuals are liable to disturb asbestos include but are not limited to: General maintenance workers, Electricians, Plumbers, Joiners, Demolition workers, Painters and decorators, Plasterers, Construction workers, Roofers, Shop fitters, Telecommunication engineers, Fire/burglar alarm installers, Computer installers, Gas fitters, Heating and ventilation engineers, Architects and Building surveyors.

Important - Asbestos awareness training is not enough if you plan to carry out any work with asbestos containing materials. If you are unsure which course you need to follow, please contact us on 08000 54 23 54 or use our contact form on the Contact Us page.


 

Does the HSE recognise e-learning as a valid format for the delivery of asbestos awareness training?

Yes, the HSE officially recognises e-learning as a valid format for asbestos awareness training

The HSE website states: " HSE recognises the use of e-learning as a viable delivery method, among others, for the delivery of information, instruction and training in relation to asbestos awareness training, provided the course content satisfies the objectives as stipulated in Regulation 10 of the Control of Asbestos Regulations 2012 and the supporting Approved Code of Practice"

Please visit http://www.hse.gov.uk/asbestos/training.htm for further information.


 

What is covered in the course?
The full course consists of the following modules:

⊕ What is Asbestos – This module explains everything you need to know about asbestos and its properties.
⊕ Uses of asbestos – This module explains usage of asbestos in different area of a building.
⊕ Health effects – This module discusses health problems caused by asbestos.
⊕ Legislation – This module gives you a good view of current asbestos regulations.
⊕ Emergency procedure – This module explains how to react in an emergency caused by asbestos.

 
The Refresher course consists of the following modules

⊕ Training Needs Analysis
⊕ What is Asbestos – This module explains everything you need to know about asbestos and its properties
⊕ Uses of asbestos – This module explains usage of asbestos in different area of a building
⊕ Health effects – This module discusses health problems caused by asbestos
⊕ Legislation – This module gives you a good view of current asbestos regulations
⊕ Emergency procedure – This module explains how to react in an emergency caused by asbestos
⊕ Best Practices - new feature


 

How long does the course take to complete?
On average, the full course will take approximately 2 hours to complete if you follow all the videos and assessments without having a break.


 

Do I need any pre-qualification to follow this course?
Other than basic computer skills, there is no pre-qualification for the full asbestos awareness course. To qualify to take the refresher asbestos awareness course you will need to have undertaken a full UKATA asbestos awareness course and received your refresher certificate within 5 months of your certificate expiring. Our course is availble for 60 days so we recommend the course is booked within 3 months of your certificate expring to ensure the refresher course is complete in time. 


 

How can I pay for a course credit?
You can pay by credit or debit card and PayPal. We accept all major debit and credit cards used in the UK. All of our online transactions go through PayPal payment servers, and all transactions are secure and automatically insured with fraud protection. If you purchasing more than 25 credits please contact us on 0800 0542354 to receive our discounted rates. 


 

Do I need a PayPal account if I am paying by card?
No, you do not need a PayPal account if you are paying by card. You only need to log on to your PayPal account if you wish to make a payment from your PayPal account.


 

What are the system requirements for this course?
To run our course, we recommend that you use a computer with at least the following:

⊕ Intel Pentium 4 (Similar or higher)
⊕ 1GB RAM
⊕ Firefox 4, Internet Explorer 8, Safari 5, Google Chrome 11.
⊕ Windows XP or higher
⊕ Any standard web browser with Flash player installed
⊕ 2mbps or higher internet connection

Please note the course is not compatible with Ipad or android devices.

If you do not have the above systems in place please contact us on 0800 0542354.


 

What are the software requirements to follow this course?

The e-learning system can be run on any operating system such as Windows/ Linux/ Mac and any standard web browser like Internet Explorer, Firefox or Google Chrome. In addition, you will need to have the following browser add-ons installed on your computer, which can be downloaded free of charge by following the links:
http://get.adobe.com/flashplayer
http://www.java.com/en/download


 

What form of identity do I need to register with E-learning?

Environmental Essentials reserves the right to request a form of identity in some cases to verify that information provided is true and accurate.


 

Do I need to fill my full name on the registration page?

Yes, we use this information to prepare your certificate if you pass the course. Therefore, make sure you have filled the full name with correct spellings.


 

I do not have an email address. Can I still register with e-learning?

A valid email address is needed to register with e-learning system as we use this to send your log in information, invoice etc. If necessary you can setup a free email account from leading providers like www.googlemail.com, www.yahoo.com, www.hotmail.com etc.


 

I have entered my details incorrectly, can I alter them?

It is important to ensure that you enter your details correctly during registration. We will be able to assist you in making minor changes in exceptional circumstances; however, some information may not be changed. Before completing any changes, we may ask you to send a written request and proof of identity to verify the authenticity using one of our contact methods. When you contact us, you will need to provide your login details.


 

What is course credit?

When a course is purchased, our e-learning system will assign you a credit (course credit). Individual users can purchase only one license per account. However, the corporate user can purchase unlimited licenses.


 

How long are course credits valid?

Individual course credits will be valid for 60 days from the date of purchase. Candidates should finish their course and all assessments within this period. Course credits purchased by corporate users are valid for 12 months. Once a credit has been assigned to a candidate, it is valid for 60 days and candidates are required complete the course and the assessments within this time.


 

What do I do if I have forgotten my username or password?

Click on the 'Forgotten your password?' link on the home page to request your login name and the password. http://lms.learnbyee.co.uk You will need to input your username which will be firstnamelastname.


 

I just started the course, but I cannot see the videos

The most possible reason for this is your browser does not have flash player installed. Please go to http://www.adobe.com/software/flash/about to check the status of the flash player. If this is not installed you can download it from the same location and install. You may need administrative privileges to do this.

To resolve this please click on the cog symbol on the top right hand of the screen, scroll down to compatibility view settings. This should open up a small window which will allow you to "add" learnbyyee website. Once you close this screen the course should start after a few seconds.  


 

What do I do if the training videos run slowly?

Our e-learning course is hosted on a powerful and scalable platform to ensure superior performance even at peak demand times. If you are experiencing a delay with the training videos please check your internet connection, that your computer meets the specification and is not running slowly in general. With slower internet connections, it may help if you allow a video to download completely before viewing it. However, if you have a fast computer and fast internet connection but are experiencing problems, please contact us for assistance. You can access a free speed test from Speed Test 

 


Whilst watching a training video, I lost the internet connection or my system crashed. Can I re-access the video?

Don't worry. You can continue from where you had a problem. However, you need to complete the course within the allocated time.


 

Can I view the videos from previous modules after moving to a new module?

When you have completed the knowledge check questions at the end of a module you are able to replay the videos for that module before moving on to the next module however, once you have started a new module you cannot view the videos for previous modules .

You can view the videos from all modules once you have reached the end of the course before starting the exam. Please note that once the exam has started you will not be able to access the course material.


 

Can I stop and come back to the training videos on another day?

Yes. You can stop the training videos and continue from the same point at a later time. However, you need to complete the full course within credit validity period. Please note that once the exam has been started it must be completed in a single session.

The final Exam needs to be completed in 1 session only and within the time allocation of 40 minutes.


 

What if I have a question on any module?

Our tutors are ready to help if you have any questions regarding the content of the course or if you need additional information regarding any particular area of asbestos. Please send your question to us using any of the contact methods found at the end of this page and we will get back to you as soon as possible. When you are requesting any support, please include your username.


 

How does e-learning assess my asbestos knowledge?

At the end of each module you will be asked to complete a ‘Knowledge Check’ which consists of a number of questions based on the contents of that module. You will be required to answer all of the Knowledge Check questions correctly before you can move to the next module. If the Knowledge Check questions highlight gaps in your knowledge it is recommended that you replay the training videos before continuing the course.

The course is assessed by an exam, which is taken at the end of the course. The exam contains 15 multiple choice questions which are randomly selected by the system. The time limit for the exam is 40 minutes.


 

What if I fail to answer all the questions within the allocated time?

You will lose a mark for each of the questions not answered in the allocated time.


 

How many questions do I need to answer correctly to pass the exam?

The exam is made up of 15 questions and the pass mark is 80%. Therefore you will need to answer 12 or more questions correctly to pass the course.


 

What happens if I pass the examination?

If you have passed the assessment by scoring more than 12 out of 15 marks, you can download a copy of your certificate as a pdf file by going to “my certificates” and clicking on the file. You should view and download your certificate as soon as you can. 


 

What happens if I fail the examination?

Unfortunately, if you fail your examination you will need to retake the entire course. You will need to contact your training organiser or Environmental Essentials on 0800 0542354 to have a new course assigned. The vast majority of candidates pass our course as the training covers everything you need to know for the exam.


 

Can I leave the exam part way through and continue at a later time?

No. Once you have started an exam, you must complete it within the 40 minutes allocated. However, if you were unable to complete the exam due to exceptional circumstances, such as losing your internet connection please contact us and we will reset your account to allow you to continue with the exam from the point you had reached. Please note, we can only do this in exceptional circumstances, otherwise it will be necessary for you to retake the entire course.


 

I downloaded the certificate but I cannot open it?

Your certificate will download as a PDF document and you will need adobe acrobat reader to view it. If you do not have this installed on your computer, you can download a free copy from http://get.adobe.com/reader


 

What if my credit period has expired and I need to get a copy of my certificate?

It is your responsibility to download and print your certificate. We can issue a copy of certificate if your credit has expired which may be subject to a small administrative charge. Please contact us if you need a copy of your certificate.


 

Unable to find what you are looking for?

Please contact us using one of the following methods, we are always happy to help you.

Telephone: 0800 054 23 54
Email: e-learning@environmentalessentials.co.uk
Postal:

E-learning, Environmental Essentials Ltd,
Unit 3 Arlington Court
Silverdale Enterprise Park
Newcastle
Staffordshire
ST5 6SS

Or simply fill the web contact form on the Contact us page and click send